My reminder call did not arrive

Jules calls the phone number linked to your account. Carrier routing and your phone's call settings can affect whether a call reaches you or rings.

1. Open your Jules dashboard. Select the reminder's day and check its time and call outcome. A call can be scheduled before the reminder's event time, according to its call window.
2. In Settings, check the reminder number. Check your device's timezone and make sure your phone can receive ordinary incoming calls.
3. Check recent calls and voicemail. Review silent mode, Focus or Do Not Disturb, unknown-caller silencing, spam filtering and blocked numbers. Jules cannot override those settings.
4. When you are ready to receive a call, use Make a test call in Settings. If it arrives, save the number shown in your recent calls as Jules and check your call-filter settings.

If you still need help, leave a support message with the expected date, time and timezone, your country/carrier, the displayed call outcome and whether the test call arrived. You do not need to share the reminder's private contents or your full phone number.
Support is asynchronous. Leave a reply email and we will reply by email. Jules is not an emergency service.